Terms and Conditions

Placing your order

Availability

All items on our website are subject to availability. We will inform you as soon as possible if an item or service you have ordered is not available. Please ensure that you provide us with your true contact details.

Payment

Due to the nature of our services, you will have in-person payment options. You may be asked to pay 10% in advance; we will contact you and provide a secure link for payment.

In the case of other services (such as consulting services), the payment link will be sent to you.

All payments, including Paypal and debit/credit card, will be made when placing the order.

We will not be responsible for delays or non-delivery of products due to failed payment authorization.

Acceptance of your order

Please note that we have not accepted your order until we have sent you a confirmation.

We will inform you by phone or email if we are unable to provide any service you have requested from us. If payment has already been made for products that we cannot supply, we will refund the full amount as soon as reasonably possible.

Private consultations and tours.

Private tours must be booked in advance.
During peak hours, cancellation conditions may be adjusted.
Private tours and consultations are non-refundable once the activity has taken place.
These activities may be subject to modifications, to the extent that we can accommodate them. If rescheduling is not possible, we are not obligated to issue a refund.

 

General terms and conditions

Unless otherwise stated:

All offers end at 23:59 GMT if an expiration date is displayed.
We reserve the right to end offers and promotions early at our discretion.
We reserve the right to extend offers and promotions at our discretion.
For offers that require a promotional code, only customers who have been sent the code can redeem the offer.
A product can only be subject to one offer within a single transaction.
Refunds for products included in an offer will reflect the price originally paid for the product.
In multi-buy offers (e.g., 3 for the price of 2), the cheapest item will be free.
Exclusions apply to: products already subject to a discount or any others indicated in the offer.
Offers and discounts cannot be added retrospectively to an order.

Order modifications, cancellations, returns, and refunds

Due to the nature of our services and products, there is no physical return of any product.

The conditions for Modifications, Cancellations, and Returns may vary depending on the service purchased:

FREE TOURS

You can cancel or modify any reservation up to 1 hour before the agreed time.

PRIVATE TOURS

You can cancel or modify your reservation, with prior notice that must not be less than 4 days before the agreed service date during off-peak hours.

During peak hours (generally November, December, March, April, July, and August, but we reserve the right to consider another month as "peak hour" if bookings are unexpectedly high), the minimum modification time is 1 week.

Once you pay 10% of the service value, it will be confirmed, and we will send you a confirmation email.

This 10% of the amount will not be refunded if the cancellation is not made within the period indicated above.

In case an amendment is requested, we will assess the case and see if it can be done.

If there is any situation that makes it impossible for our clients to carry out the activity (such as health problems, travel, etc.), we will assess their case and consider refunding the amount paid, outside the above conditions. We reserve the right to decide this in any case.

CONSULTING SERVICES

Payment for these services will be made at the time they are confirmed and you accept the conditions. We will send you a confirmation email, once payment is received, with the digital guide and the date of the first call.

In case of canceling the call or service, before the first call is made, but after the Digital Guide is sent, 30% will not be refunded for Darjeeling, 20% for Matcha, and 10% for Earl Grey, for the digital guide, and the remaining services will not be performed.

In the case of Matcha and Earl Grey, once the first call has been made, we will not issue any refunds.

We are not responsible for any inconvenience or problem you may have (e.g., booked train cancellations, etc.). However, we are committed to helping you during your trip with the services you have contracted with us and will look for the best solutions.

Prices are for our services; they do not include any hotel, train, or other activities that we arrange. We will always ask for your confirmation of the amounts to be paid before booking anything on your behalf.

Contact us

👩🏽💻www.julietsbridge.com

📧infojulietsbridge@gmail.com

🤳🏼Instagram: @julietsbridge

☎️+44 7751128507

General legal information

Legal Identity

Juliet's Bridge is the trade name of Sandra E. Ferreres.

London

Registered and protected trademark and logos

Entity registered with ICO (data protection)

 

Image Rights Agreement

If you interact with our social media accounts via TikTok, Instagram, Youtube, and Facebook, we may ask if we can use your images on the website, social media channels, and retailer websites. If we like your image and know that others will benefit from seeing it, we want to make sure you know exactly how we intend to use it. By responding to our post and providing your permission, you represent and warrant that you own the image and that there are no other entities with proprietary rights to it.

You grant Juliet's Bridge a non-exclusive, non-revocable commercial right to reproduce the image in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), whether through our own services or services provided by third parties, worldwide in any medium now known or later developed and without restriction or limitation.

You agree that Juliet's Bridge may use your image alone or in conjunction with sketches, cartoons, captions, films, artwork, textures, or other photographs. While Juliet's Bridge will make commercially reasonable efforts to give you credit for your photo and provide a link to your social media account, you agree that such credit is not mandatory and your permission for us to use your image is not dependent on such credit being given. You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use to which such finished work may be applied. Furthermore, you waive any claims for royalties with respect to your image or our finished work. If you do not agree with these terms, we fully understand, and no further action is required. We are happy to see Juliet's Bridge as part of your page and look forward to seeing any new photos you post as well.

Ownership of Rights
All rights on this website, including copyright, are owned by Juliet's Bridge (Sandra E. Ferreres) or licensed to them. Copying this website or its content (photographs, texts, etc.) is strictly prohibited. Unless explicitly stated otherwise, you are prohibited from modifying, deleting, distributing, or publishing anything on this website for any purpose.

Content Accuracy
We do our best to ensure that all information contained on this website is accurate and up-to-date at the time of publication. All prices are displayed with taxes included.
All photographs on this website are our property and were taken by Sandra E. Ferreres.

All information given is researched and cross-checked. We do not share any information that we are unsure of because we want you to be completely confident that what we share is true. No fake news, no copy and paste. We make a great effort to ensure the veracity of all information, whether on our website, social media, or tours. We promote respect and appreciation for culture and art, as well as responsible tourism and consumption. Thank you for appreciating and supporting all of this.