Terms and Conditions

Placing your order


All items on our website are subject to availability. We will inform you as soon as possible if an item or service you have requested is not available. Please make sure you provide us with your true contact details.


Due to the nature of our services, you will have in-person payment options. You may be asked to pay 10% in advance; We will contact you and provide you with a secure link to pay.

For other services (such as consultation services), the payment link will be sent to you.

All payments, including Paypal and debit/credit card, will be made upon placing your order.

We will not be responsible for any delays or non-delivery of products due to failed payment authorization.

Acceptance of your order

Please note that we have not accepted your order until we have sent you a confirmation.

We will inform you by telephone or email if we are unable to provide you with a service you have requested from us. If payment has already been made for products that we cannot supply, we will refund the full amount as soon as reasonably possible.

Consultations and private tours.

Private tours must be booked in advance.
During peak hours cancellation policies may be adjusted.
Private tours and consultations are non-refundable once the activity has taken place.
These activities may undergo modifications, to the extent that we can afford it. If rescheduling is not possible, we are not obligated to issue a refund.

General terms and conditions

Unless otherwise stated:

All offers end at 23:59 GMT if an expiration date is shown.
We reserve the right to end offers and promotions early at our discretion.
We reserve the right to extend offers and promotions at our discretion.
For offers that require a promotional code, only customers who have been sent the code can redeem the offer.
A product can only be subject to one offer within a single transaction.
Refunds for products included in an offer will reflect the price originally paid for the product.
In multi-buy offers (e.g. 3 for the price of 2), the cheapest item will be free.
Exclusions apply to: products already subject to discount or any other products indicated in the offer.
Offers and discounts cannot be added retrospectively to an order.

Order modifications, cancellations, returns and refunds

Due to the nature of our services and products, there is no physical return of any product.

The conditions of Modifications, Cancellations and Returns may vary depending on the service purchased:


You can cancel or modify any reservation up to 1 hour before the agreed time.


You can cancel or modify your reservation, with prior notice that cannot be less than 4 days from the agreed date of the service during off-peak hours.

During peak times (generally November, December, March, April, July and August, but we reserve the right to consider another month as "peak time" if bookings are unexpectedly high), the minimum modification time is 1 week.

Once you pay 10% of the value of the service, it will be confirmed and we will send you a confirmation email.

This 10% of the amount will not be returned if the cancellation is not made within the period indicated above.

If the amendment is requested, we will evaluate the case and see if it can be done.

If there is any situation that makes it impossible for our clients to carry out the activity (such as health problems, travel, etc.), we will evaluate their case and consider returning the amount paid, outside of the previous conditions. We reserve the right to decide this in any case.


Payment for these services will be made at the time they are confirmed and you accept the conditions. We will send you a confirmation email, once payment has been received, with the digital guide and the date of the first call.

In case of canceling the call or service, before the first call is made, but after the Digital Guide is sent, 30% in the case of Darjeeling, 20% for Matcha and 10% Earl Gray will not be refunded. . of the digital guide and the rest of the services will not be carried out.

In the case of Matcha and Earl Grey, once the first call is made, we will not issue any refunds.

We are not responsible for any inconvenience or problem you may have (e.g. cancellations of booked trains, etc.). However, we are committed to helping you during your trip with the services you have hired us and we will look for the best solutions.

The prices are for our services, they do not include any hotel, train or other activities that we contract. We will always ask for your confirmation of the amounts payable before booking anything in your name.

Contact Us



🤳🏼Instagram: @julietsbridge

☎️+44 7751128507

General legal information

Legal Identity

Juliet's Bridge is the business name of Sandra E. Ferreres.


Trademark and logos registered and protected

Image rights agreement

If you interact with our social media accounts through X, TikTok, Instagram, Youtube and Facebook, we may ask if we can use your images on the website, social media channels and retailer websites. If we like your image and know that others will benefit from seeing it, we want to make sure you know exactly how we intend to use it. By responding to our post and providing your permission, you represent and warrant that you are the owner of the image and that no other entities have ownership rights to it.

You grant Juliet's Bridge a non-exclusive, non-revocable commercial right to reproduce the image in any form (including, but not limited to, video, Internet posting, reproduction, display, email, publication and distribution), whether through our own services or services provided by third parties, throughout the world in any media now known or later developed and without restriction or limitation.

You agree that Juliet's Bridge may use your image alone or in conjunction with sketches, cartoons, captions, films, artwork, textures or other photographs. While Juliet's Bridge will use commercially reasonable efforts to give you credit for your photo and provide you with a link to your social media account, you agree that such credit is not required and your permission for us to use your image is not contingent on such credit being given. You waive any right to inspect and/or approve the finished work incorporating the image or advertising copy that may be used in connection therewith or the use to which such finished work may be applied. Additionally, you waive any royalty claims with respect to your image or our finished work. If you do not agree to these terms, we fully understand them and no further action is necessary. We are delighted to see Juliet's Bridge as part of your page and look forward to seeing any new photos you post as well.

Ownership of rights
All rights in this website, including copyright, are owned or licensed to Juliet's Bridge. Copying of this website or its content is prohibited, except for your personal, non-commercial use, without our prior consent. Unless we explicitly tell you, you are prohibited from modifying, deleting, distributing or publishing anything on this website for any purpose.

Content Accuracy
We make every effort to ensure that all information contained on this website is accurate and up to date at the time of publication. All prices are shown including VAT.
All photographs on this website are our property and were taken by us.

All information given is searched and verified. We do not share any information that we are not sure about because we want you to be completely sure that what we share is true. No fake news, no copy and paste. We make a great effort to ensure the veracity of all information, whether on our website, social networks and tours. We promote respect and appreciation of culture and art, as well as responsible tourism. Thank you for appreciating and supporting all of this.